Consultant, Specialist Client Success (Fintech)

TL;DR

Consultant, Specialist Client Success (Fintech): Managing product and operational success for a portfolio of clients to maximize the value of payment solutions with an accent on onboarding, product adoption, and revenue protection. Focus on optimizing client performance, managing operational risks, and translating complex business needs into technical solutions.

Location: Hybrid in Hanoi, Vietnam (minimum 3 days in office)

Company

hirify.global is a world leader in payments technology, facilitating transactions between consumers, merchants, and financial institutions across more than 200 countries and territories.

What you will do

• Serve as the product and operational success lead for assigned clients to ensure they maximize the value of hirify.global solutions.
• Own the post-sale relationship as a trusted advisor throughout the lifecycle, from onboarding to ongoing growth.
• Develop and execute Client Success Plans focused on adoption, retention, and value realization.
• Collaborate with cross-functional teams to drive successful client onboarding and mitigate implementation risks.
• Provide specialized product expertise and consultation to optimize payment performance and ensure regulatory compliance.
• Coordinate complex client initiatives and act as the primary escalation point for operational issues and service challenges.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• 8+ years of experience in Customer Support or Account Management roles.
• Strong understanding of technical concepts and languages including Java, C/C++, Perl, HTML, and XML.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Ability to conduct hard negotiations and manage multiple concurrent priorities across merchant projects.
• Willingness to travel up to 20%.

Nice to have

• 3+ years of experience in the payment industry.
• Experience with Card-not-present/Card-present and risk mitigation methodologies.
• Proven experience in project management.
• Subject matter expertise in card payments, wallet services, and payment processing environments.

Culture & Benefits

• Opportunity to create global impact at scale within a leading payments technology company.
• Strong teamworking culture with a focus on professional growth and skill development.
• Hybrid work environment with a requirement of 3 days in office.
• Commitment to diversity and inclusion as an EEO Employer.