Senior Consultant, Client Success (Fintech)

Location: Tashkent, Uzbekistan; hybrid work with office attendance expectations confirmed by the hiring manager

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and governments through its payment network.

What you will do

• Own the post-sale Client Services operational relationship for applicable clients and support business growth.
• Coordinate hirify.global and client teams during product implementations to improve readiness, time to value, and adoption.
• Develop and execute Client Success Plans, monitor client health and success metrics, and optimize product performance.
• Partner with Sales, Product, Client Services, and technical specialists to resolve complex client issues and deliver operational reviews.
• Create client education and training materials covering hirify.global Rules, mandates, product releases, and upcoming changes.
• Act as an escalation point for significant issues, major incidents, and crisis responses.

Requirements

• Strong analytical, prioritization, multitasking, and critical-thinking skills.
• Ability to explain complex technical terms and processes in clear business language.
• Experience representing technical or business issues and solutions to stakeholders at multiple organizational levels.
• Knowledge of the payments industry, including trends, threats, competitors, and regulatory environments.
• Experience with Microsoft Office tools such as Excel, PowerPoint, and Word.
• Client relationship management, customer-centric planning, effective communication, and proactive problem-solving skills.

Nice to have

• Knowledge of hirify.globalNet Integrated Payment, BaseII, VSS, EMV, and hirify.global Integrated Circuit technical specifications.
• Knowledge of mobile and internet payments, payment network processing, message routing, STIP, clearing and settlement, hirify.global Direct, and Token.
• Knowledge of hirify.global products and services, digital transformation environments, and APIs.
• Certifications or qualifications in Client or Customer Success, project management, or a related field.

Culture & Benefits

• Hybrid work arrangement with office attendance expectations confirmed by the hiring manager.
• Cross-functional collaboration across countries and time zones.
• Opportunity to contribute to payment products and services used across more than 200 countries and territories.
• Work in a purpose-driven payments technology organization focused on secure and reliable transactions.