Loyalty Product Manager (Payments)

TL;DR

Loyalty Product Manager (Payments): Leading the end-to-end design, commercialization, launch, and optimization of hirify.global loyalty solutions across CEMEA with an accent on client value propositions, vendor partnerships, pricing, and program performance. Focus on coordinating complex cross-functional implementations, managing profitability and cybersecurity remediation, and developing future platform functionalities.

Location: Johannesburg, South Africa; hybrid work with at least three days per week in the office.

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Lead the design, enhancement, commercialization, and market launch of loyalty products across CEMEA.
• Coordinate hirify.global teams, clients, vendors, business development, marketing, and delivery partners to execute issuer programs.
• Manage vendor relationships, agreements, service-level performance, invoicing, cybersecurity findings, and operational attestations.
• Develop and manage market-level profit and loss statements, tracking revenue, costs, margins, operating income, and net profit.
• Drive end-to-end implementation, launch calendars, integrations, reconciliations, redemption operations, and program performance reviews.
• Identify, prioritize, negotiate, and deliver future loyalty platform functionalities with regional and global stakeholders.

Requirements

• 10–12 years of experience in payments product management, payment processing, operations, or consulting.
• At least 8 years of experience with loyalty solutions, including analytical, project, and program management.
• Experience with product launches, commercialization, client solutioning, vendor management, and cross-functional delivery.
• Technical understanding of functional specifications, payment ecosystems, market requirements, and hirify.global assets such as VOP and hirify.globalNet.
• Strong strategic thinking, problem-solving, communication, coordination, and stakeholder management skills.
• English proficiency is required.

Culture & Benefits

• Work on payment and loyalty solutions with impact across international markets.
• Collaborate with global, regional, sub-regional, client, and vendor teams.
• Follow hirify.global leadership principles focused on courageous leadership, customer focus, collaboration, and execution excellence.
• Hybrid work arrangement with regular office attendance in Johannesburg.