Internal Business Analyst (Operations, Process Improvement & Automation)

TL;DR

Internal Business Analyst (Operations, Process Improvement & Automation): Improving how a consulting firm operates across Consulting Operations, Sales, Talent, and other functions with an accent on process analysis, documentation, and lightweight automation. Focus on diagnosing root causes, designing practical fixes, and implementing working improvements directly with leadership and cross-functional teams.

Location: Hybrid in Irvine, California, United States

Company

hirify.global is a consulting firm building and improving its internal operations across multiple business functions.

What you will do

• Work hands-on across Consulting Operations, Sales, Talent, and other functions to understand how work moves through the organization.
• Identify inefficient, inconsistent, or failing processes and diagnose their root causes.
• Recommend practical improvements and implement fixes through new processes, documentation, or lightweight automation.
• Document key workflows and institutional knowledge for consistent execution.
• Partner with leadership and team leads to translate priorities into measurable operational improvements.
• Use CRM systems, spreadsheets, and tools such as Zapier, Make, Claude, Gemini, and Google Apps Script.

Requirements

• At least 1 year of experience in operations, business analysis, process improvement, or a similar hands-on role; new graduates are encouraged to apply.
• Curiosity about how systems work and the ability to identify root causes rather than patch symptoms.
• Ability to use or quickly learn CRM, spreadsheet, lightweight automation, and AI tools.
• Excellent written communication skills for documenting processes and presenting recommendations.
• Strong organization, reliability, attention to detail, initiative, and diplomatic communication.
• Comfort working across teams in ambiguous situations with shifting priorities and varied responsibilities.

Culture and Benefits

• High-visibility role with direct and regular access to firm leadership.
• Ownership of operational improvements that directly support the firm.
• Broad exposure to how a consulting firm is built and operated.
• Compensation may be structured as a salaried position with bonus eligibility or an hourly contract engagement, including 1099 independent contractor arrangements.