Senior Associate, Digital Renewal Sales Representative (SaaS)

TL;DR

Senior Associate, Digital Renewal Sales Representative (SaaS): Managing customer renewal cycles and driving seat expansion for regional accounts with an accent on churn prevention and customer retention. Focus on executing end-to-end renewal motions, monitoring auto-renewal status, and collaborating with account teams to ensure growth.

Location: Mexico City, MEX (Hybrid - expectation of being in-office 3 days per week)

Company

hirify.global provides software tools that help innovators design and make a better world across industries like architecture, engineering, and entertainment.

What you will do

• Execute end-to-end renewal motions to protect and retain the existing customer base.
• Drive and close seat expansion opportunities using standard sales plays during renewal cycles.
• Monitor account auto-renewal status and intervene to prevent churn.
• Collaborate with Account Executives and Customer Success Managers to support retention and growth.
• Manage transactions and communications directly with customer procurement teams.
• Maintain accurate sales forecasts and pipeline visibility using CRM tools.

Requirements

• 1+ years of experience in inside sales, renewals, or account management.
• Proven experience closing deals or renewals.
• Proficiency with CRM or renewal tracking systems.
• Bachelor’s degree or equivalent professional experience.
• Must be based in Mexico City and available to work in-office 3 days per week.

Nice to have

• Experience in a software, SaaS, or technology sales environment.
• Prior exposure to subscription-based or renewal-driven sales models.
• Experience supporting seat expansions or upsell opportunities.
• Ability to identify churn risks and recommend proactive retention actions.

Culture & Benefits

• Competitive compensation including base salary, annual cash bonuses, and commissions.
• Equity opportunities through stock grants.
• Comprehensive benefits package.
• A culture of belonging focused on innovation and professional growth.
• Flexible work approach within an office-based team environment.