Customer Support Associate (Fintech)

TL;DR

Customer Support Associate (Fintech): Providing internal and external support for B2B cross-border payment transactions with an accent on transaction administration and client liaison. Focus on managing pre/post-payment queries, ensuring SLA compliance, and coordinating between sales and operations.

Location: Hybrid in Vilnius, Lithuania (onsite 2-3 times per week). Must have permanent legal right to work in Lithuania; no visa sponsorship provided.

Salary: from 2,100 EUR gross per month

Company

hirify.global is the largest non-bank B2B cross-border payments company in the world, providing technology-led payment solutions to over 30,000 global customers.

What you will do

• Handle incoming telephone calls and emails from internal and external customers regarding pre and post-payment queries.
• Ensure accurate and complete data entry into the Enterprise Case Management (ECM) system.
• Perform transaction monitoring and provide frequent reporting for designated clients.
• Act as a bridge between Sales, Clients, and Operations to resolve queries.
• Maintain high quality standards and adhere to agreed SLAs for all communications and callbacks.

Requirements

• Experience in a client-facing role with professional communication and rapport-building skills.
• Ability to work under pressure and meet deadlines in a high-volume service delivery environment.
• Proficiency with MS Office and computerized data entry systems.
• Permanent legal right to work in Lithuania; unable to provide visa sponsorship.
• Ability to handle objections and complaints effectively.

Nice to have

• Experience working within the Financial Services industry.

Culture & Benefits

• Competitive monthly gross salary.
• Flexible hybrid work model (6-10 days per month in the office).
• Comprehensive insurance covering health, disability, and life.
• Paid holidays and leave policies for major life events.
• Opportunity to work from abroad for up to 60 days per year.
• 5 paid volunteering days per year.