Customer Support Associate (French Speaker)

TL;DR

Customer Support Associate (French Speaker) (Payments): Providing customer and operational support for cross-border payment transactions with an accent on customer enquiries, transaction processing, collections, and compliance. Focus on resolving complex account and payment issues, investigating discrepancies, managing regulated information, and improving end-to-end customer processes.

Location: Vilnius, hybrid work model with onsite attendance 2–3 times per week, Monday to Friday from 9:00 to 18:00. Candidates must already have the permanent legal right to work in Lithuania; visa sponsorship is not available.

Salary: From €2,100 gross per month, plus an additional language bonus.

Company

hirify.global is a global B2B cross-border payments company providing technology-led money movement solutions to businesses and institutions.

What you will do

• Handle customer enquiries and transactions across phone, case management, and digital channels.
• Resolve account, payment, overdue balance, and transaction discrepancy issues.
• Process transactions accurately in line with procedures, controls, SLAs, and regulatory requirements.
• Maintain records and documentation for compliance, audit, and reporting.
• Prioritize work against KPIs and quality standards while identifying risks and improvement opportunities.
• Collaborate with internal stakeholders and support knowledge sharing, training, and continuous improvement.

Requirements

• Experience in customer support, operations, deal desk, or transactional roles.
• French language skills are required.
• Excellent written and verbal English communication skills are required.
• Strong customer focus, professionalism, resilience, attention to detail, and data accuracy.
• Ability to manage complex customer situations, multiple work types, and competing priorities in a case-driven environment.
• Ability to follow defined procedures, apply sound judgment, and comply with legal, regulatory, and internal policies.

Culture & Benefits

• Flexible hybrid schedule with 6–10 days per month in the office.
• Work from abroad for up to 60 days per year.
• Health, disability, and life insurance.
• Paid holidays, time off, and leave for major life events.
• Three wellness days and five paid volunteering days per year.
• Career growth and development opportunities in a global organization.