Principal Experience User Researcher (AI Platform)

Location: Remote within Canada

Salary: $112,000–$163,900 starting base salary, with potential additional compensation and benefits.

Company

hirify.global develops software that helps innovators design and build buildings, vehicles, factories, and entertainment content.

What you will do

• Define research strategy for hirify.global Assistant and the broader AI platform.
• Research customer needs, behaviours, adoption, trust, usability, and value across AI-powered experiences.
• Plan and conduct mixed-methods research across discovery, concept evaluation, and measurement.
• Translate customer insights into product strategy, roadmap decisions, and investment priorities.
• Coordinate research efforts and evaluation approaches across product, design, engineering, marketing, and data science teams.
• Mentor researchers and advance user research practices across hirify.global.

Requirements

• At least 8 years of professional experience in user research.
• Expertise in usability studies, field studies, survey analysis, heuristic evaluations, participatory design, and focus groups.
• Experience conducting research in agile platform development environments.
• Ability to influence senior directors, vice presidents, and C-suite stakeholders.
• Master’s degree or equivalent in human factors, human-computer interaction, cognitive science, engineering, psychology, product design, or a related field.
• Fluent English with exceptional written and verbal communication skills; candidates must be based in Canada.

Nice to have

• Experience researching AI products, assistants, copilots, search, recommendation systems, or other intelligent experiences.
• Experience scaling research roadmaps in fast-moving product areas.
• Understanding of customer value, trust, adoption, and behavioural change in emerging AI experiences.
• Experience mapping complex customer journeys and identifying opportunities for AI to reduce friction.

Culture & Benefits

• Meaningful work focused on improving how products are designed and made.
• Culture centered on belonging, collaboration, and positive impact.
• Competitive compensation package with potential annual bonuses and stock grants.
• Comprehensive benefits package.