Operational Resilience Lead (Fintech)

TL;DR

Operational Resilience Lead (Fintech): Building and running an AI-first operational resilience framework for a financial platform serving local businesses across Europe with an accent on important business services, impact tolerances, business mapping, and scenario testing. Focus on automating resilience data and reporting, coordinating regulatory assessments, and driving incident remediation across technology, security, payments, compliance, and operational risk.

Location: London, United Kingdom

Company

A financial platform providing simple tools and human support to cafés, restaurants, salons, shops, and other local businesses across Europe.

What you will do

• Design and implement an AI-first operational resilience framework, automating evidence gathering, data mapping, monitoring, and reporting.
• Own the register of important business services, including classifications, impact tolerances, and supporting resource mappings.
• Build and maintain end-to-end mappings across people, processes, technology, facilities, data, and third parties.
• Design and run severe-but-plausible scenario testing, using AI to accelerate analysis and remediation planning.
• Coordinate annual self-assessments, board and regulatory submissions, and management reporting through automated dashboards.
• Lead post-incident reviews and remediation tracking while partnering with technology, information security, payment operations, compliance, and third-party risk teams.

Requirements

• At least 3 years of experience in operational resilience, business continuity, or operational risk within regulated financial services.
• Working knowledge of FCA PS21/3, PRA SS1/21, DORA, and the Bank of England’s operational resilience framework.
• Hands-on experience with important business services, impact tolerances, mapping, and scenario testing.
• Active use of AI tooling and experience specifying, building, or configuring data pipelines and dashboards.
• Pragmatic, risk-based approach with a bias toward shipping lightweight solutions and iterating quickly.
• Strong stakeholder management, communication, organisation, and independent working skills.

Nice to have

• Experience with ICT and cyber resilience or DORA-aligned testing programmes.
• Experience with critical outsourcing arrangements, exit planning, and stressed-exit planning.

Culture & Benefits

• Work focused on improving financial services for local businesses and entrepreneurs.
• Fast-paced environment with emphasis on quality, practical execution, and meaningful product outcomes.
• Inclusive equal opportunity workplace supporting diversity and accessibility.
• Reasonable adjustments are available throughout the recruitment process.