Relationship Manager (Thai) (Fintech)

TL;DR

Relationship Manager (Thai) (Fintech): Driving growth in the Thailand market through client acquisition and retention with an accent on conversion performance and churn reduction. Focus on managing the end-to-end conversion experience, proactive lead engagement, and improving customer lifetime value.

Location: Must have appropriate rights and documentation for employment in Malaysia

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Drive conversion performance and improve NTC conversion rates for the Thai-speaking market.
• Proactively engage leads and handle client complaints according to internal policies.
• Assist clients with first-time trade challenges, including registration, verification, and terminal usage.
• Collaborate with internal stakeholders to optimize the onboarding and overall customer experience.
• Develop and execute retention strategies to decrease churn and increase customer lifetime value.
• Work with the marketing department to create effective campaigns for client reactivation and growth.

Requirements

• Native Thai speaker with strong English communication skills.
• Proven experience in cold calling, outbound sales, or telesales (B2C preferred).
• Working knowledge of or passion for financial markets, specifically FX, CFD, and crypto trading.
• Ability to work independently and within a global team.
• Must be legally authorized to work in Malaysia.

Culture & Benefits

• Competitive compensation and quarterly allowance for health and lifestyle.
• Professional training, certifications, and soft skills development.
• 21 annual leave days per year.
• Comprehensive health insurance.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Manager Interview (45 minutes).