Salesforce Support Analyst (Salesforce)

TL;DR

Salesforce Support Analyst (Salesforce): Managing and supporting the Salesforce CRM platform to transform customer service operations with an accent on scalability and production support. Focus on delivering end-to-end CRM solutions, troubleshooting advanced user issues, and integrating AI-powered workflows.

Location: Manila, Philippines (Hybrid)

Salary: PHP 78,333 – 104,500 monthly

Company

A global data and technology company providing an Operational Decisioning Platform for energy, agriculture, and weather-driven industries.

What you will do

• Provide Salesforce production support focusing on best practices and scalability for future growth.
• Deliver end-to-end Salesforce CRM solutions, including Service and Sales Cloud functionality.
• Collaborate on key projects to determine business alignment and system requirements.
• Participate in solution design, research, decision-making, and testing.
• Troubleshoot and resolve advanced user issues as they arise.
• Track work progress, identify risks, and escalate issues as necessary.

Requirements

• 2+ years of experience with Salesforce, preferably as an administrator.
• Must be based in Manila, Philippines.
• Strong problem solving, documentation, and communication skills.

Nice to have

• Sales/Service Cloud experience.
• CPQ/Billing Configuration expertise.
• Experience with Einstein for Service.

Culture & Benefits

• Competitive salary and generous PTO.
• Healthcare coverage extended to three dependents from day one.
• Flexible work arrangements.
• Retirement plan and Employee Assistance Program (EAP).
• Unlimited access to over 13,000 courses via a learning platform for career advancement.