Customer Operations Manager

TL;DR

Customer Operations Manager: Managing high-severity billing and quote-to-cash escalations with an accent on cross-functional coordination and financial accuracy. Focus on diagnosing process breakdowns, auditing account data across Salesforce and ERP systems, and driving remediation to ensure customer satisfaction.

Location: Monterrey, Mexico (Hybrid)

Company

hirify.global is a global provider of industry-specific software and cognitive ERP solutions designed to help businesses connect people, processes, and technology.

What you will do

• Manage high-severity escalations related to billing, renewals, and contract discrepancies.
• Serve as the primary point of contact for internal teams and major accounts regarding financial issues.
• Coordinate end-to-end account audits across CPQ, Billing, ERP, and Payment systems.
• Drive cross-functional teams to resolve errors and ensure accurate account remediation.
• Verify pricing and billing terms against executed contracts before closing escalations.
• Maintain audit-ready documentation and facilitate reviews to support process improvements.

Requirements

• 4–6 years of experience in billing operations, revenue operations, or back-office finance.
• Deep knowledge of quote-to-cash processes including order management and revenue recognition.
• Hands-on experience with Salesforce and understanding of the interplay between CPQ, ERP, and billing systems.
• Proven ability to lead through influence in high-pressure, high-visibility situations.
• Strong analytical judgment and highly organized approach to documentation.
• Excellent written and verbal communication skills.

Nice to have

• Bachelor of Science or Business Administration degree.
• Experience managing complex customer financial issues.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Internal mobility programs with 25% of roles filled internally.
• Career development support including LinkedIn Learning licenses and mentorship.
• Inclusive global workplace fostering innovation.
• Support for international relocations and permanent residency processes.