Director, Global Customer Training (SaaS)

TL;DR

Director, Global Customer Training (SaaS): Leading the transformation of a revenue-generating customer education organization with an accent on modernizing curriculum strategy, delivery operations, and commercial performance. Focus on scaling digital-first delivery models, managing a globally distributed team, and driving P&L growth across a multi-product portfolio.

Location: Must be based in the United States (Standard working hours: 8:00 am to 5:00 pm ET).

Salary: $115,000 – $140,000 yearly.

Company

hirify.global is a global leader in sector-specific software solutions for manufacturers, optimizing revenue operations through design, engineering, and CPQ applications.

What you will do

• Define and execute the transformation roadmap for the global training organization, including operating models and commercial strategy.
• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability.
• Redesign the training catalog and course packaging to align with product sales cycles and drive new revenue.
• Lead and coach a globally distributed team of instructors across the US and Europe.
• Oversee the learning management system (Docebo) and ensure data integrity across Salesforce, Workato, and NetSuite.
• Partner with senior leadership to align training initiatives with company growth priorities.

Requirements

• Must be based in the United States.
• 7+ years of experience in customer education, training, or enablement with significant people leadership.
• Proven success leading organizational transformation, restructuring, or building functions from the ground up.
• Experience owning revenue, P&L, or commercial outcomes for a service or product line.
• Fluency in instructional design strategy across ILT, vILT, and eLearning modalities.
• Familiarity with LMS platforms (Docebo) and CRM/ERP-adjacent systems.
• Experience managing globally distributed teams across time zones.

Nice to have

• Background in B2B SaaS or enterprise software industry.
• Experience with AI-assisted content development and automation.

Culture & Benefits

• Competitive total compensation package including base salary and bonus eligibility.
• Comprehensive benefits: Medical, Dental, and Vision Insurance.
• Financial security: 401(k) Plan and Health Savings Account (HSA).
• Work-life balance: PTO, Sick Leave, and Parental Leave.
• Supportive environment with Employee Assistance Program and life insurance.

Hiring process

• Completion of a 30-minute online pre-employment assessment.