Customer Support Specialist (EV)

TL;DR

Customer Support Specialist (EV): Providing multichannel technical support for electric vehicle software and IT products with an accent on troubleshooting, inquiry resolution, and maintaining high service standards. Focus on delivering exceptional customer experiences, documenting interactions in CRM, and staying updated on evolving EV industry trends.

Location: Must be based in the US (Santa Clara time zone alignment required)

Company

hirify.global is a professional recruitment partner connecting skilled talent with global clients for remote opportunities.

What you will do

• Respond to customer inquiries via email, chat, and phone to ensure a positive experience.
• Identify customer needs, research complex issues, and provide effective solutions.
• Troubleshoot fundamental technical issues related to software or IT products.
• Maintain detailed records of daily problems and resolutions within the CRM.
• Stay updated on industry trends, particularly regarding Electric Vehicles (EVs).
• Collaborate with internal units and third-party partners to enhance customer satisfaction.

Requirements

• 3+ years of hands-on technical support experience (phone and chat).
• Background in Software or IT products with a focus on technical support.
• Excellent verbal and written communication skills with strong active listening.
• Strong problem-solving skills and ability to work under pressure.
• Must be available for flexible shifts, including weekends (24/7 support environment).
• Familiarity with electric vehicle technologies is highly desirable.

Nice to have

• Experience with Zendesk or similar customer support tools.

Culture & Benefits

• Permanent work from home arrangement.
• HMO coverage for eligible locations.
• Immediate hiring process.
• Opportunity to become a Subject Matter Expert through continuous learning.

Hiring process

• Application submission including assessment questions.
• Technical check and voice recording evaluation.