Junior Customer Engagement & Retention Manager (CRM)

TL;DR

Junior Customer Engagement & Retention Manager (CRM/Ecommerce): Planning and managing global one-time campaigns across email, push, and in-app messaging with an accent on nurturing, inspirational, and educational content. Focus on executing A/B tests, analyzing campaign performance data, and optimizing customer purchase behavior.

Location: Hybrid in Vienna, Austria. Must have the right to work in the EU/Austria.

Salary: from EUR 43,000

Company

hirify.global is a printing app that uses AI to help millions of users worldwide create Photo Books and Prints from their favorite memories.

What you will do

• Build, QA, and deploy OTC and sales campaigns across email, push, and in-app messaging channels.
• Set up templates, segment audiences, and ensure correct translations and links before launch.
• Conduct A/B tests and analyze campaign performance to optimize engagement and purchase behavior.
• Write engaging, on-brand copy and subject lines to drive opens and clicks.
• Collaborate with CRM managers, graphic designers, and the Influencer marketing team for campaign planning.
• Monitor competitor CRM activity to generate fresh ideas for internal campaigns.

Requirements

• 2 years of marketing experience in e-commerce, subscription, or D2C environments.
• Basic understanding of segmentation logic and lifecycle marketing concepts.
• English and German: Native or C2 level required, including strong copywriting skills.
• Proficiency with data and reporting tools to draw actionable conclusions from campaign metrics.
• Right to work in the EU/Austria and based in Vienna or open to relocating.
• Strong attention to detail and ability to prioritize tasks in a fast-paced environment.

Nice to have

• Experience with consumer applications.
• Exposure to global or multi-market CRM campaigns.
• Knowledge of additional European languages.
• Prior experience running A/B tests and working in cross-functional environments.
• Experience in user, competitor, or market research.

Culture & Benefits

• Hybrid work model with 40% home office days and flexible hours.
• 25 days of vacation per year, increasing with tenure.
• Daily fresh lunches and breakfast provided in the in-house eatery.
• Reimbursement for public transport cards in Vienna.
• Annual team-building trips to various destinations.
• Company MacBook provided for both professional and personal use.
• Weekly in-house German language lessons.

Hiring process

• Introductory call with the Talent Acquisition team (30 min).
• Skill assessment via a practical challenge.
• Technical interview with the Hiring Manager and Key Stakeholders (1.5 hours).
• Final interview with the Leadership team (1 hour).