Associate Director, Field Success & Deployment (MedTech)

TL;DR

Associate Director, Field Success & Deployment (MedTech): Managing the operational backbone of deployed medical experiences with an accent on device fleet management and client enablement. Focus on codifying repeatable deployment playbooks and ensuring flawless technical execution in the field.

Location: Hybrid: Must be based in Durham, NC (3 days in-office, 2 days remote)

Company

A cross-disciplinary creative studio specializing in medical innovation and emerging technology to transform healthcare engagement.

What you will do

• Manage internal and client device fleets end-to-end, including inventory, provisioning, and maintenance.
• Lead onboarding and training programs for life sciences field teams to ensure independent and effective use of immersive experiences.
• Serve as the primary technical presence at client engagements and events, ensuring flawless technical execution.
• Synthesize field observations and client feedback into prioritized recommendations for production and engineering teams.
• Architect the Field Success & Deployment function from the ground up, defining processes, metrics, and documentation standards.

Requirements

• 7+ years in technical customer support, field enablement, or device fleet management.
• Strong technical fluency to troubleshoot immersive experiences and communicate with sophisticated clients.
• Genuine comfort with hardware logistics and maintaining fleet readiness.
• Willingness to travel 25-35% in the early phases of the role.
• Must be based in Durham, NC.

Nice to have

• Experience with enterprise MDM software (Jamf, InTune, Mosyle, Apple Business Manager).
• Familiarity with life science commercial environments and HCP engagements.

Culture & Benefits

• Employer-sponsored health, vision, and dental insurance.
• 401(k) retirement plan with company match.
• Responsible Paid Time-Off and Parental Leave policies.
• Hybrid work flexibility and downtown Durham office with parking.
• Monthly team-building events and a transparent leadership culture.