Senior Retail Media Associate (Customer Onboarding)

TL;DR

Senior Retail Media Associate (Customer Onboarding): Own client onboarding from contract execution through go-live, designing onboarding strategies and independently optimizing retail media campaigns with an accent on Search, DSP, and AMC best practices. Focus on translating performance data into client-facing insights, running onboarding workflows (setup, tagging, rule logic, dayparting, pacing, reporting), and delivering training that enables clients to operate the platform independently.

Company

hirify.global provides a Commerce Media OS powered by AI and real-time data for retail media networks.

What you will do

• Fully own the client relationship and execute strategic growth plans aligned to joint business objectives.
• Build annual budget recommendations and marketing calendars, allocate budgets using hirify.global technology, and manage pacing within client thresholds.
• Produce weekly/monthly performance reports, analyze category trends, measure advertising and total sales, and run competitive benchmarking.
• Maximize retailer share, revenue, and profitability while integrating client internal objectives into retail media plans.
• Run onboarding workflows: account setup and hands-on campaign execution (organization, tagging strategy, rule logic, dayparting, budget pacing, reporting configuration).
• Deliver tailored training, handle escalations, and improve onboarding efficiency via playbooks, templates, and documentation.

Requirements

• 5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing.
• Proven track record of delivering exceptional client results and guiding clients to operational independence and long-term platform adoption.
• Strong understanding of retail media best practices (Search, DSP, AMC) and how retail media, sales, and operations intersect.
• Strong command of digital advertising KPIs and ability to translate data into actionable client-facing insights.
• Ability to analyze complex datasets and provide recommendations based on key metrics.
• Strong project management and organizational skills to manage multiple complex onboarding deliverables despite ambiguity.

Culture & Benefits

• Private medical insurance.
• Telework (remote) with transition to a hybrid schedule (three days per week in-office) once the Mexico City office is established.
• Grocery coupons.
• Christmas bonus (15 days).