Site Reliability / Production Engineer (SaaS)

Location: Remote (Must be based in Turkey)

Salary: Up to EUR 32,000 per year

Company

hirify.global is a high-growth B2B SaaS platform that enables companies to integrate Stories into their own platforms to boost user engagement and advertising revenue.

What you will do

• Respond to live incidents, establish customer impact, and execute proportionate mitigations, rollbacks, or bounded fixes.
• Perform technical triage using logs, metrics, traces, and AI tools to diagnose system failures.
• Coordinate the response by escalating to product teams only when deep product knowledge is required.
• Improve the reliability system by tuning low-value alerts and designing monitoring around real customer outcomes.
• Create runbooks, automate repeated operational work, and close observability gaps.
• Analyze material incidents with AI to identify and resolve repeated failure patterns.

Requirements

• Must be based in Turkey.
• Ability to work UK-time evening shifts (17:00-01:00) and weekday overnight pager duty (01:00-06:00).
• Proven ownership of ambiguous live problems and strong operational judgement under uncertainty.
• Comfortable exploring unfamiliar systems via code, logs, APIs, and command-line tools.
• AI-native approach to technical work, including hypothesis generation and automation.
• Experience with live production systems or on-call rotas is strongly preferred.

Nice to have

• Experience with Azure or Cloudflare.
• Knowledge of distributed application and API diagnostics.
• Proficiency with databases, queues, and background-processing systems.
• Experience with observability, alerting, and incident-management platforms.
• Application development and safe production debugging skills.

Culture & Benefits

• Fully remote work arrangement within Turkey.
• Opportunity to work with a high-growth product used by leading global brands in sports.
• Access to latest hardware, AI tools, and modern product workflows.
• Structured shift rota ensuring shared coverage with appropriate rest days.

Hiring process

• Hiring Manager Conversation (20-30 mins) to discuss the role and working pattern.
• Paid Take-home Task (60-90 mins) involving a bounded production-incident exercise.
• Task Review and Interview with the CTO (60-75 mins) to discuss decisions and production judgement.