Customer Journey Expert / Business Analyst (Fintech)

TL;DR

Customer Journey Expert / Business Analyst (Fintech): Building and optimizing automated transactional data processing and service requests for Wholesale Banking Lending with an accent on end-to-end process design, API design, and data exchange models. Focus on enabling zero-touch deal capture, harmonizing software products, and ensuring regulatory compliance for a global client base.

Location: Must be based in Manila (One Ayala Tower 2)

Company

A global financial services provider building the next generation digital bank with a focus on seamless and automated lending services.

What you will do

• Translate customer needs into clear business requirements and detailed user stories for the development team.
• Design end-to-end processes covering customer experience, operational workflows, and technical data flows.
• Identify shared process functions and translate them into technical solutions using standard architecture frameworks.
• Define data needs and design efficient data exchange models and APIs.
• Ensure 24/7 operational stability and strict adherence to regulatory compliance.
• Collaborate within an Agile squad and Chapter to enhance craftsmanship in Lending products.

Requirements

• 3-5 years of professional experience in a business analyst or Customer Journey Expert role.
• Experience or strong affinity with Wholesale Banking and Lending products.
• Proven expertise in designing APIs and data exchange models.
• Experience working in complex international environments using Agile/Scrum methodologies.
• Master's degree or equivalent professional qualification.
• English: Excellent verbal and written communication skills required.

Nice to have

• Knowledge of LoanIQ, specifically related to interfacing.

Culture & Benefits

• Work in a modern Agile organization structured into squads and chapters.
• Opportunity to be part of the "Accelerate Think Forward" digital transformation journey.
• Collaborative environment focused on professional craftsmanship and innovation.
• Exposure to large-scale global operations serving clients across 40 countries.