Account And Customer Success Manager (iGaming)

TL;DR

Account and Customer Success Manager (iGaming): Managing a portfolio of assigned accounts to ensure customer satisfaction and commercial growth with an accent on building long-term relationships and coordinating between clients and internal teams. Focus on driving operational excellence, identifying upsell opportunities, and translating customer needs into clear internal requirements.

Location: Must be authorized to work in Sofia, Bulgaria without visa sponsorship.

Company

hirify.global is a global entertainment and content-creation company delivering world-leading mobile and casino games, with a specialized division, hirify.global Interactive, focused on regulated online real-money gaming.

What you will do

• Serve as the primary point of contact for designated accounts to build and maintain trust-based relationships.
• Ensure high levels of customer satisfaction, retention, and advocacy by proactively addressing client needs.
• Coordinate daily operations across delivery, product, studio, and finance teams.
• Identify and pursue upsell opportunities, renewals, and scope expansions.
• Analyze account data and performance trends to anticipate customer expectations and concerns.
• Act as an intermediary between customers and AI teams to drive continuous process refinement.

Requirements

• Must be authorized to work in Bulgaria on a full-time basis without visa sponsorship.
• Proven experience in account management, customer success, or client-facing roles.
• Strong proficiency with data and reporting tools including Excel, BI tools, CRM, and Jira.
• Excellent written and verbal communication skills in English.
• Analytical approach with high organizational and structural capabilities.
• Background in B2B, technology, or regulated industries is considered a strong advantage.

Culture & Benefits

• Opportunity to work in a lively, cooperative, and global environment.
• Focus on diversity, inclusion, and values such as Collective Brilliance and Good Business.
• Clear path for professional growth into senior account management roles.
• Impactful work within a leading company in the online real-money gaming sector.