Service Desk Representative (IT Support)

Location: Hybrid (Moss, Norway)

Company

hirify.global is a leading online IT partner in the Nordics and Benelux, providing IT innovation and growth services across Europe.

What you will do

• Provide professional first-line support to customers via phone and email.
• Troubleshoot and resolve technical issues in collaboration with specialist teams.
• Manage and follow up on support cases according to ITIL processes.
• Ensure SLA compliance and maintain clear communication throughout the case lifecycle.
• Collaborate with Delivery, Operations, and Sales departments to resolve customer needs efficiently.

Requirements

• Fluency in both English and Norwegian is required.
• Strong interest in IT and willingness to learn new technologies.
• Experience in customer service or support environments is considered an advantage.
• Must be based in or able to work hybridly from Moss, Norway.

Culture & Benefits

• 25 days of holiday plus public holidays.
• Comprehensive insurance and pension scheme (contribution-based occupational pension).
• Financial grants for wellness (2000 NOK/year) and computer glasses (4500 NOK).
• One-time home office equipment allowance of 3500 NOK.
• Access to hirify.global Academy for continuous professional growth and learning.

Hiring process

• First interview with the Customer Service and Service Desk Team Managers.
• Second interview with the Service Desk Team Manager and a team member.