обновлено 20 дней назад
Manager, Customer Success (Fitness SaaS)
200 000 - 250 000PLN
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Customer Success (Fitness SaaS): Leading strategic relationships with enterprise fitness customers, owning renewals and expansion, and coordinating cross-functional delivery with an accent on executive engagement, customer value, and net revenue retention. Focus on managing complex account initiatives, developing Customer Success Managers, translating customer insights into product improvements, and driving data-based business decisions.
Location: Poland; remote role with travel as needed for on-site customer engagements and industry events
Salary: PLN 200,000–250,000 annually
Company
provides SaaS and data-driven technology for fitness businesses, supporting clubs, coaches, members, and international franchise operators through products including ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo.
What you will do
- Manage a portfolio of high-value enterprise customers and build trusted relationships with executive stakeholders.
- Own renewals, contract negotiations, expansion opportunities, upsell, cross-sell, and net revenue retention.
- Coordinate complex projects and critical incident resolution across customers and internal teams.
- Provide strategic guidance on product adoption, optimization, customer success, and fitness industry trends.
- Partner with Product, Engineering, Sales, Support, Finance, and other teams to align priorities and improve delivery.
- Lead, mentor, and develop Customer Success Managers while reporting on account health and performance.
Requirements
- Must speak both Polish and English.
- Bachelor’s degree and 8+ years of experience in Customer Success, Account Management, or a related field.
- Experience managing enterprise accounts, complex customer relationships, and cross-functional initiatives.
- Demonstrated leadership, team development, executive communication, facilitation, and stakeholder influence skills.
- Experience with CRM platforms such as Salesforce, project management tools such as Asana, Microsoft Excel, and data-driven reporting.
- Strong analytical, strategic, organizational, prioritization, and problem-solving skills.
Culture & Benefits
- Values-focused culture built around Best Life, One Team, and Growth Mindset.
- Open PTO policy and a quarterly company-wide day of disconnect.
- Parental and pawternity leave, quarterly fitness reimbursement, and partner discounts.
- Medical, dental, and vision coverage, employee assistance support, and Calm App access for employees and eligible dependents.
- Additional compensation may include bonuses, commissions, equity, or other incentive programs where applicable.
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