обновлено 10 дней назад
Customer Service Agent (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Agent (SaaS): Providing multi-channel support, proactive customer success, and retention for a website building platform with an accent on resolving billing, domain, and account access issues. Focus on reducing churn through empathetic objection handling and optimizing the customer onboarding process.
Location: Must be based in Latin America (Office mentioned in Cibao Norte, Dominican Republic)
Company
is a product company providing website building and digital presence services for small business owners.
What you will do
- Handle customer inquiries via chat, email, and phone regarding subscriptions, billing, and domains.
- Proactively reach out to customers to assist with onboarding, payment reactivation, and account setup.
- Manage cancellation requests and pricing concerns to retain customers through empathetic and professional communication.
- Collaborate with the team to identify recurring customer issues and provide feedback for improvement.
- Maintain accurate conversation records, tags, and documentation for all customer interactions.
Requirements
- Must be based in Latin America.
- Strong written and spoken English proficiency.
- Experience in customer service, success, or retention, preferably with subscription-based products.
- Experience supporting digital products such as websites, domains, or email services.
- Ability to work Monday to Friday, 9am - 6pm Central Time, with one working weekend per month.
- Familiarity with tools like Intercom, Zoho, Stripe, or Wix.
Culture & Benefits
- Performance-based rewards including promotions and remuneration progression.
- Performance bonuses for top achievers.
- Professional environment focused on a customer-first mindset and commercial judgment.
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