Sales Advisor (Telecoms)

TL;DR

Sales Advisor (Telecoms): Managing inbound and outbound communications for SME customers to drive revenue through acquisition, up-selling, and retention of BT and EE Business products with an accent on commercial judgement and customer relationship management. Focus on reducing churn, protecting contracts, and delivering value-led conversations to meet growth targets.

Location: Onsite in Glasgow, UK (Alexander Bain House)

Salary: £27,835.00 + 30% OTE

Company

A leading UK B2B powerhouse specializing in secure connectivity and collaboration platforms for businesses of all sizes.

What you will do

• Manage a blend of inbound and outbound calls to acquire, up-sell, and retain UK SME customers.
• Identify growth opportunities and tailor BT or EE Business product solutions to meet customer needs.
• Protect customers at risk of churn and support contract renewals.
• Maintain accurate customer records using CRM and sales systems while ensuring strict data protection compliance.
• Collaborate with wider teams to resolve customer issues and improve overall outcomes.
• Deliver against agreed performance measures regarding quality, retention, and revenue growth.

Requirements

• Strong communication and active listening skills.
• Confidence in handling objections and navigating challenging customer conversations.
• Ability to balance customer needs with commercial business outcomes.
• High attention to detail and a strong compliance mindset.
• Comfortable working in both inbound and outbound sales environments.

Nice to have

• Experience in inbound or outbound sales and customer retention.
• Proven track record working with SMB or B2B customers.
• Knowledge of the telecommunications industry or B2B services.
• Experience utilizing CRM and sales software.

Culture & Benefits

• Access to an online private GP 24/7 for employees and immediate family.
• Market-leading paid carers leave (up to 2 weeks) and equalized parental leave.
• Discounted EE and BT mobile and broadband products.
• Strong pension scheme with employer contributions (10% from company, 5% from employee).
• Flexible holiday purchase scheme to suit individual lifestyles.