Customer Support Specialist (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Specialist (Fintech): Providing high-touch support for B2C and B2B clients within a fintech ecosystem with an accent on payment processing, KYC verification, and technical investigations. Focus on resolving complex account issues, managing platform integrations, and ensuring VIP-level service for corporate clients.
Location: Office-based (on-site) in Cyprus
Salary: €2,000 - €2,400
Company
is a fast-growing fintech team serving both individual users and corporate clients.
What you will do
- Respond to B2C and B2B inquiries via live chat and email, ensuring accurate resolutions.
- Assist clients with account access, platform navigation, payment processing, and KYC/verification.
- Investigate technical, payment, and integration issues, utilizing Zendesk for internal escalation.
- Collaborate with account managers and cross-functional teams across different time zones.
- Maintain up-to-date knowledge of product updates, payment systems, and compliance procedures.
- Identify recurring issues and communicate client feedback for continuous service improvement.
Requirements
- English: Excellent written and verbal proficiency (C1).
- Location: Availability to work from the office in Cyprus.
- Availability: Flexibility to cover alternative shifts, including evenings and weekends.
- Strong analytical thinking, problem-solving skills, and exceptional attention to detail.
- Proficiency with digital tools, CRM systems, and ticketing software like Zendesk.
- Understanding of payment provider logic, workflows, and infrastructure.
Nice to have
- Previous customer support experience in fintech, crypto, payments, or iGaming.
- Knowledge of cryptocurrency systems and concepts.
Culture & Benefits
- Fast-growing professional environment within the fintech sector.
- Collaboration with international, cross-functional teams.
- Opportunity to provide high-touch, professional service to VIP corporate clients.
- Flexible shift options based on business needs.
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