обновлено 8 дней назад
Senior Delivery Manager - HiredScore (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Delivery Manager - HiredScore (AI): Leading implementation teams and enterprise B2B SaaS deployments with an accent on people management, client delivery, and cross-functional collaboration. Focus on designing implementation plans, managing escalations, driving application development scrum teams, and translating client needs into operational requirements.
Location: Costa Rica
Company
is a Fortune 500 company and AI platform for managing people, money, and agents; HiredScore provides AI-powered talent orchestration technology integrated with .
What you will do
- Lead Implementation Managers and Technical Consultants as a subject matter expert in HiredScore implementations and processes.
- Build and develop the team through hiring, training, mentorship, coaching, and career development.
- Guide daily operations, client interactions, escalations, and on-demand client calls.
- Drive application development scrum teams delivering customer features and innovations.
- Design implementation plans based on client workflows and business needs, offering creative solutions.
- Collaborate with Customer Success and cross-functional stakeholders across sales, launch, training, adoption, product, and development.
Requirements
- 3+ years leading Technical Project Managers, Implementation Managers, or Professional Services Managers, plus 2+ years managing managers.
- 3+ years leading complex, large-scale, external global client-facing B2B SaaS deployments for enterprise clients.
- Experience in professional services, consulting, or functional implementation, including work in a high-growth company.
- Ability to manage projects independently, resolve complex client issues, handle escalations, and adapt to shifting priorities.
- Strong analytical, problem-solving, presentation, and written and verbal communication skills.
- Excellent English communication skills are required.
Nice to have
- Understanding of IT standards, applications, User Acceptance Testing, and current technology trends.
- Familiarity with SQL/NoSQL databases and ticket and knowledge management tools such as JIRA and Confluence.
- HR technology industry knowledge.
- Advanced proficiency with Microsoft Office Suite.
Culture & Benefits
- Full-time employment at a Fortune 500 company.
- Career growth, learning, mentorship, and professional development opportunities.
- Agile collaboration with a focus on customer value and fast feedback.
- Work environment grounded in integrity, empathy, innovation, customer service, and collaboration.
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