Team Manager, Artificial General Intelligence – Data Services (AI)

TL;DR

Team Manager, Artificial General Intelligence – Data Services (AI): Managing day-to-day operations for Alexa's speech and language data labeling services with an accent on performance metrics, quality control, and workforce productivity. Focus on optimizing data workflows, implementing process improvements via Kaizen/Six Sigma, and leading diverse teams to ensure high-quality ML training data.

Location: Onsite in London or Cambridge, UK

Company

hirify.global's Alexa Data Services provides high-quality labeled data for machine learning technologies to power speech and language solutions.

What you will do

• Manage daily job assignments and monitor queue adherence, volume, and quality.
• Oversee the hiring and training of new Associates to maintain operational capacity.
• Optimize productivity through continuous analysis, feedback, and performance data monitoring.
• Develop weekly work schedules, balancing various workflows and competing priorities.
• Collaborate with Program Management and global leads to mitigate operational risks.
• Implement process improvements using Kaizen, Six Sigma, or Lean methodologies.

Requirements

• Bachelor's degree or equivalent experience in a leadership or management position.
• Proficiency in verbal and written English communication.
• Proven experience in developing and analyzing performance metrics against KPIs.
• Must be based in or able to work from London/Cambridge, UK.

Nice to have

• Experience with process improvement and quality control tools.
• Fluency in a foreign language (German, French, or Italian).
• Background in speech and language technology.
• Experience managing operational escalations and coaching diverse talent.

Culture & Benefits

• Inclusive culture empowering employees to deliver the best results for customers.
• Commitment to diversity and equal opportunity employment.
• Emphasis on a culture of invention, simplification, and building.
• Strong priority on candidate and employee data privacy and security.