Business Operations Intern - B2B Support (Ecommerce)

TL;DR

Business Operations Intern - B2B Support (Ecommerce): Triage and resolve inbound requests from publishers and customers with an accent on metadata investigation and content processing. Focus on collecting metrics and analyzing recurring issues to drive technology improvements for audiobooks and self-publishing programs.

Location: Toronto, Canada (Hybrid)

Company

hirify.global Inc. is a global ecommerce leader providing innovative e-reading services with millions of eBooks and audiobooks for customers worldwide.

What you will do

• Triage and troubleshoot tickets from ebook and audiobook publishers and KWL authors.
• Investigate and solve metadata and content processing failures for digital assets.
• Create and analyze catalogue reports using SQL and internal content management systems.
• Maintain process documentation for audiobooks, eBooks, and the Kobo Writing Life program.
• Support ad-hoc projects and research digital publishing standards.

Requirements

• Education in publishing, digital media, or equivalent experience in the book industry.
• General understanding of industry standards like ISBNs, ONIX files, and .epub formats.
• Proficiency in Microsoft Excel (VLOOKUP, concatenate, pivot tables).
• Familiarity with the Kobo ecosystem (apps, devices, or publishing tools).
• Must be based in Toronto, Canada to support a hybrid work environment.

Nice to have

• Specific knowledge of audiobooks or .epub file structures.
• Experience working with XML languages.
• Experience working with audio files.

Culture & Benefits

• Hybrid remote working environment with flexible hours.
• Subsidized in-office lunches and a dog-friendly office.
• Dedicated talent and development training budget.
• Free Kobo device and weekly e-book or audiobook.
• Four extended long weekends during the summer.