E-Commerce Specialist (Shopify)

TL;DR

E-Commerce Specialist (Shopify): Managing day-to-day trading and performance of online stores across Australia and New Zealand with an accent on conversion rate optimization, user experience, and data-driven decision making. Focus on driving commercial outcomes through A/B testing, website merchandising, and improving customer journeys in a regulated healthcare environment.

Location: Hybrid in Sydney, NSW, Australia

Company

hirify.global is a global leader in digital health technology, pioneering innovative solutions to help people with sleep apnoea and respiratory conditions live healthier lives.

What you will do

• Manage day-to-day trading activity across multiple e-commerce sites, including promotions, product launches, and content updates.
• Monitor website performance to identify opportunities for improving conversion and commercial outcomes.
• Analyze customer behavior and website analytics to provide actionable recommendations.
• Support conversion rate optimization (CRO) initiatives through experimentation and A/B testing.
• Collaborate with marketing, product, and tech teams to align site activity with marketing campaigns.
• Coordinate with external agencies to deliver website enhancements and new functionality.

Requirements

• Experience in e-commerce, digital trading, or online merchandising roles.
• Strong analytical and commercial thinking skills.
• Ability to use data and customer insights to inform decision making.
• Experience managing websites and digital customer journeys.
• Strong stakeholder management and project coordination skills.
• Location: Must be based in Sydney, NSW

Nice to have

• Experience with Shopify.
• Proficiency with Google Analytics (GA4).
• Exposure to CRO and experimentation tools such as Datadog, Crazy Egg, or Hotjar.
• Experience with subscription platforms like Recharge.
• Background in healthcare, beauty, retail, or other regulated industries.

Culture & Benefits

• Flexible hybrid working arrangements.
• Direct influence on digital strategy and customer experience from day one.
• Collaboration with a global team of marketing, digital, and product professionals.
• Opportunity to work across multiple established e-commerce brands.
• Supportive and inclusive culture driven by excellence.