Client Onboarding Specialist (SaaS)

TL;DR

Client Onboarding Specialist (SaaS): Managing the activation and software implementation for new customers with an accent on content migration, personalized training, and project coordination. Focus on reducing time-to-value for organizers, managing stakeholder expectations, and ensuring seamless platform adoption.

Location: Remote (Spain). Must have the legal right to work in Spain; no visa sponsorship or relocation provided.

Salary: $35,000 – $40,000

Company

hirify.global is a travel tech platform helping multi-day organizers manage their business.

What you will do

• Collaborate with Sales, Account Management, and Product teams to ensure smooth customer transitions.
• Perform content migration, including reservation details, photos, pricing, and tour descriptions.
• Deliver personalized training sessions to ensure customers are confident using the platform.
• Lead multiple onboarding projects simultaneously, taking full ownership of deliverables.
• Identify potential pain points and red flags early to proactively address them.

Requirements

• Fluent English proficiency.
• Must have the legal right to work in Spain.
• Experience in project management and managing multiple stakeholders.
• Ability to work independently in a remote environment across different time zones.
• Comfortable in a customer-facing role with high attention to detail.

Nice to have

• Experience in travel tech or SMB-focused SaaS.
• Familiarity with HubSpot, Slack, Confluence, and Loom.
• Background in teaching, Onboarding, Customer Success, or Implementation.
• Experience designing and implementing best practices and processes.

Culture & Benefits

• Unlimited paid time off via the "Time to Recharge" policy.
• Amsterdam Program: Annual 2-4 week visit to the HQ in Amsterdam.
• Extensive paid family leave and three paid volunteer days per year.
• Remote-first culture with a "Work From Anywhere" perk (up to 4 weeks/year).
• Comprehensive 2-week cross-functional onboarding and modern equipment.