TL;DR

Customer Support Manager: Communicating with users, advising them on the service, and helping them with issues, aiming to build a friendly consumer brand and maintain good user relationships. Focus on answering questions, handling escalations, and collecting user feedback.

Company

%hirify_global% is daily lifestyle & self care app that provides seamless access to hundreds boutique studios, SPA, beauty salons and recreation activities.

What you will do

Answer customer questions about the service and its features.
Help users with technical issues, communicating with the IT team in urgent cases.
Handle incoming escalations and refund requests.
Build friendly relationships with customers and collect feedback.

Requirements

You have experience as a customer support specialist (at least 1 year), preferably within a similar environment.
It is important for you not only to answer questions, but to be a real happiness manager who, even in a small letter, will make the client fall in love with you and our product.
You are polite, easy-going and sociable, responsive and don’t like conflicts.
You are patient and can show how it works, even if this is the third time in a row :)
You have a good memory and you will quickly grasp how everything works.

Culture & Benefits

Your daily duties will have a meaningful impact on well-being of people.
You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
As we grow, so will you! %hirify_global% fast-paced, challenging environment offers you great opportunities for professional development.
You’ll always be kept informed and your opinion would be at the core of our strategy.
Our weekly all-hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.