Customer Success Engineer (Cybersecurity)

TL;DR

Customer Success Engineer (Cybersecurity): Bridging the gap between customers and the security platform to drive adoption and ensure value realization with an accent on technical onboarding and churn prevention. Focus on debugging technical workflows, delivering training sessions, and translating customer insights into product improvements.

Location: Ghent, Belgium

Company

hirify.global is a developer-first security company building products that reduce real risk and automate security workflows to make security less disruptive for development teams.

What you will do

• Engage with at-risk accounts to prevent churn and maximize customer value.
• Drive product adoption through onboarding and deployment for new clients.
• Debug and resolve complex technical workflow issues.
• Deliver training sessions to customer teams.
• Collaborate with the product team by sharing customer insights.

Requirements

• Medior experience in technical support, technical account management, or similar roles.
• Ability to debug and investigate technical workflows.
• Strong communication skills and a proactive "get stuff done" attitude.
• Comfortable working independently and managing multiple priorities.
• Fluent English proficiency.
• Location: Must be based in Ghent, Belgium.

Culture & Benefits

• High-impact position in a fast-growing startup environment.
• Rapid growth of responsibilities and ownership.
• Open and informal company culture.
• Flexibility in working hours.