Sales Administrator (Fintech)

TL;DR

Sales Administrator (Fintech): Providing efficient administrative support to two sales teams by managing the order-to-live process and maintaining CRM data with an accent on accuracy and cross-departmental coordination. Focus on streamlining sales operations, ensuring consistent customer communication, and supporting the growth of mission-critical payment solutions.

Location: Must be based in the UK. The role is remote, but requires in-person attendance at company events approximately 4-5 times per year.

Company

hirify.global is a profitable SaaS business providing mission-critical Direct Debit and Bacs payment solutions, operating as part of the global Vesta Software Group.

What you will do

• Provide daily administrative support to two sales teams, balancing competing priorities and responding to team needs.
• Prepare and process customer contracts, documents, and paperwork accurately within agreed timescales.
• Maintain and update customer, prospect, and opportunity records in the CRM system.
• Act as a primary point of contact for customer enquiries via phone and email.
• Coordinate with finance, operations, marketing, and customer service departments to resolve queries and ensure smooth order fulfilment.
• Assist with customer onboarding and after-sales administration to maintain high satisfaction levels.

Requirements

• Must be based in the UK.
• Previous experience in sales administration, sales support, or customer service.
• Strong organizational skills with the ability to manage priorities across multiple stakeholders.
• Excellent written and verbal communication skills with a professional telephone and email manner.
• High attention to detail and confidence working with customer data, pricing, and orders.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.

Nice to have

• Experience with CRM systems, specifically Microsoft Dynamics or HubSpot.
• Ability to analyze and interpret commercial metrics and reports.
• Experience customizing and optimizing CRM workflows.

Culture & Benefits

• 25 days annual leave plus a birthday day off.
• Private Health Insurance and Life Assurance at 4x base salary.
• Enhanced company pension contribution.
• Access to the Benefiz benefits platform and opt-in perks like Electric/Hybrid Vehicle and Cycle to Work schemes.
• 10-day rolling sick plan including extended illness pay.
• Support for mental health through EAP and Mental Health First Aiders.