Customer Success Manager (iGaming)

TL;DR

Customer Success Manager (iGaming): Managing and coordinating B2B client relationships and projects for a leading online gaming software provider with an accent on account strategy implementation and KPI achievement. Focus on driving client success through data-driven decisions, product presentation, and cross-functional team coordination.

Location: Onsite in Bucharest, Romania

Salary: EUR 2,300 - 2,700 monthly

Company

hirify.global is a world-leading developer of online gaming software providing live gaming services to top global gaming operators.

What you will do

• Manage and coordinate client meetings for new and ongoing projects.
• Implement and execute account management strategies to drive business success.
• Present products and services using data-driven showcases.
• Coordinate internal teams to ensure projects remain on track and meet deliverables.
• Collaborate with partners and internal stakeholders to achieve established KPIs.
• Keep clients informed about technical updates and tools to improve service quality.

Requirements

• Proven experience in building and maintaining long-term B2B business relationships.
• Strong networking, negotiation, and professional communication skills.
• Data-driven mindset with the ability to use metrics for decision-making.
• Proficiency in MS Office tools.
• Greek language proficiency is required.
• Strong English skills (spoken and written) are required.

Nice to have

• Experience in the iGaming industry.
• Professional background in client relationship management.

Culture & Benefits

• Comprehensive healthcare including Allianz Health Insurance and Regina Maria Medical Subscription.
• Meal vouchers (Edenred) provided at 30 RON per day.
• Coverage of public transportation expenses (Metro, Bus).
• Dynamic and innovative work environment within a global industry leader.