Collection Excellence Junior Associate

TL;DR

Collection Excellence Junior Associate: Managing administrative support and vendor performance for the collection department with an accent on SLA compliance, reporting accuracy, and manpower coordination. Focus on streamlining operational workflows, monitoring vendor KPIs, and ensuring timely processing of operational expenses and payments.

Location: Jakarta, Indonesia

Company

hirify.global is a financial technology company focused on providing accessible financial services and solutions.

What you will do

• Coordinate document circulation for management approvals including contracts and manpower planning.
• Supervise General Support Collection operations to ensure administrative and reporting SLA targets are met.
• Execute manpower fulfillment processes in collaboration with the HR team.
• Monitor Ops Support team workflows to ensure compliance with data entry and IVR process standards.
• Act as the primary liaison between internal users and collection vendors to align operational goals.
• Manage vendor performance by formulating and monitoring KPIs and SLAs.
• Oversee operational expense calculations and process monthly vendor invoices for payment.

Requirements

• Bachelor Degree (S1) from a reputable university.
• Minimum 2 years of experience in a similar operational or support role.
• Strong leadership and coordination skills.
• Proficiency in Microsoft Excel, Google Sheets, and Google Docs.
• Strong communication and collaboration abilities.