Deal Desk Analyst (SaaS)

TL;DR

Deal Desk Analyst (SaaS): Supporting the accuracy, governance, and operational flow of commercial deals across quotes, renewals, and amendments with an accent on quote-to-cash processes and Salesforce data quality. Focus on validating pricing, terms, and policy adherence to ensure seamless deal execution and commission accuracy.

Location: Hybrid in Tunis, Tunisia

Company

hirify.global delivers automated and holistic IT observability solutions designed for the most demanding and regulated industries, including Tier 1 capital markets.

What you will do

• Review quotes and opportunities for approval, ensuring accuracy in pricing, terms, dates, and documentation.
• Support the processing of renewals, amendments, and new business by validating setup and contract alignment.
• Maintain Salesforce and quote-to-cash data quality by resolving mismatches across contracts, invoices, and admin systems.
• Apply approval governance and booking rules, escalating exceptions to maintain disciplined commercial practices.
• Support month-end and quarter-end deal readiness and resolve queries impacting commission reporting.
• Improve workflows, reporting dashboards, and documentation by identifying trends and proposing changes.

Requirements

• 2–4 years of experience in Sales Operations, Revenue Operations, Deal Desk, or similar commercial operations roles.
• Practical knowledge of Salesforce, CRM data, opportunity management, and quote-to-cash processes.
• Experience reviewing commercial documentation (quotes, contracts, order forms) with high accuracy.
• Proficiency in Excel for data investigation and reconciliation across multiple sources.
• English: Written and verbal proficiency required to clarify requirements and resolve issues with global teams.
• Location: Must be based in Tunis, Tunisia for a hybrid work arrangement.

Nice to have

• Experience with SaaS, subscription, or recurring revenue models.
• Familiarity with Salesforce CPQ or Revenue Cloud.
• Experience supporting international Sales, Finance, Legal, or Customer Success teams.
• French language proficiency for working in multilingual environments.

Culture & Benefits

• Inclusive and supportive environment, certified as a Great Place to Work.
• Group health insurance and meal vouchers.
• Performance and referral bonuses.
• Buy and Sell Holiday option.
• Training reimbursement for professional development.