Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Protecting and expanding hirify.global's footprint in the Korean market by turning usage data into localized adoption strategies with an accent on churn reduction and customer enablement. Focus on analyzing account health metrics, building localized educational resources, and steering the regional product roadmap.

Location: Must be based in Seoul, South Korea (Remote/Hybrid)

Salary: ₩52,980,067 – ₩66,225,084 per year

Company

hirify.global is a leader in visual and audio-based learning, providing a video knowledge management platform for businesses and universities.

What you will do

• Monitor usage patterns and health metrics to identify churn risks and create targeted mitigation plans.
• Develop localized self-service educational resources, videos, and documentation to drive product adoption for Korean users.
• Conduct proactive account health checks and transform platform data into actionable recommendations for stakeholders.
• Manage the regional Net Promoter Score (NPS) program and translate feedback into product optimizations.
• Collaborate with Support and Product teams to escalate customer blockers and influence the regional roadmap.

Requirements

• Native-level proficiency in Korean and professional working proficiency in English.
• Must be based in Seoul, South Korea.
• Proficiency in analyzing customer behavior using Excel, BI dashboards, or CRM platforms.
• Experience developing functional customer-facing training tools, guides, or video resources.
• Ability to travel up to 20% within the APAC region for strategic reviews.

Nice to have

• Professional working proficiency in Japanese.
• Experience with Customer Success ecosystems (Salesforce, ChurnZero) or learning technologies (LMS/VCMS).
• Background in instructional design or customer education within a SaaS model.

Culture & Benefits

• Remote-first company culture emphasizing customer obsession and professional craft.
• Competitive base pay with eligibility for commission earnings.
• Comprehensive benefits package including health insurance, retirement savings plans, and flexible spending accounts.
• Inclusive environment that values diverse perspectives and collaborative problem-solving.

Hiring process

• Application Review followed by a Recruiter Call.
• Video Interview & Assessment and Hiring Manager Call.
• Interview Loop, Debrief, and final Offer.