Technical Customer Consultant (Senior)

TL;DR

Technical Customer Consultant (Senior): Driving end-to-end customer rollouts for payment solutions with an accent on technical architecture, integration design, and quality assurance. Focus on managing complex technical implementations, troubleshooting integration defects, and ensuring seamless go-live transitions for global clients.

Location: Must be based in Switzerland (Zurich) with hybrid work flexibility.

Company

hirify.global is a global leader in the payments technology industry, providing secure and innovative solutions to millions of businesses across five continents.

What you will do

• Lead customer rollouts from kickoff to go-live, including roadmap development and cutover planning.
• Translate customer requirements into robust technical architectures and integration solutions.
• Design and execute end-to-end test cases to validate integration points and ensure compliance.
• Triage and track technical defects, collaborating with engineering teams to implement and verify fixes.
• Deliver technical demonstrations and workshops to enable customer adoption.
• Maintain technical documentation, integration playbooks, and knowledge base articles.

Requirements

• Degree in Computer Science, Engineering, or equivalent practical experience.
• 3+ years in a technical customer-facing role with proven rollout experience.
• Strong technical foundation in system integrations and solution design.
• Proficiency in English; German or other regional languages are a plus.
• Must be based in Switzerland or able to work within the Swiss mobile working policy.
• Willingness to travel occasionally for on-site support and workshops.

Nice to have

• Experience in the payments industry.
• Knowledge of network infrastructure.

Culture & Benefits

• Flextime and mobile working options within Switzerland.
• Company pension plan and employee share program.
• Individual training programs and career development opportunities.
• Wellbeing@hirify.global health program and diverse employee discounts.
• Mobility and food subsidies.
• Regular employee events and participation in the Innovation Festival.