Embroidery & Digitization Quality Lead (Ecommerce)

TL;DR

Embroidery & Digitization Quality Lead (Ecommerce): Designing and owning quality standards for digitization output across global production partners with an accent on craft expertise and quality systems. Focus on building measurement frameworks, creating technical SOPs, and driving performance improvements in embroidery production.

Location: Remote-friendly or hybrid in Riga, Latvia. Ability and willingness to travel to production sites is essential.

Company

hirify.global is a global on-demand commerce engine formed by the merger of Printful, Printify, and Snow Commerce.

What you will do

• Define and raise quality standards and acceptance criteria for digitization output across in-house and outsourced partners.
• Assess digitization output, run capability reviews, and drive performance improvements with production facilities.
• Build and own a quality measurement framework by identifying KPIs and metrics to track performance.
• Create digitization guidelines, SOPs, and technical briefs for internal teams and external partners.
• Improve merchant and customer engagement through design tool guidance and AI-assisted tooling to surface issues.
• Collaborate cross-functionally with Operations, Merchant Success, and Product/Tech teams to embed standards into tooling.

Requirements

• Hands-on digitization expertise with professional software such as Wilcom, Pulse, or Hatch.
• Experience writing and owning digitization standards, quality acceptance criteria, or partner briefs.
• Proven ability to build QA scorecards, audit frameworks, and defect tracking systems.
• Strong stakeholder management skills to align competing priorities across functions.
• Ability to use data and performance dashboards to support recommendations and prioritization.
• Excellent English (written and spoken).

Culture & Benefits

• Remote-friendly options or a modern office in Riga with free healthy lunches.
• Flexible working hours with start times between 8 am and 11 am.
• Private health insurance.
• Extra paid days off for mental/physical well-being and celebrations (Birthday).
• Access to mentorship, internal meetups, and hackathons.
• Employee discounts for designing and ordering merch.