Service Specialist - Relationship Management (Banking)

TL;DR

Service Specialist - Relationship Management (Banking): Supporting retail and micro-business customers in managing their finances with an accent on client relationship building and revenue generation. Focus on processing credit applications, ensuring regulatory compliance, and optimizing turnaround times for banking transactions.

Location: UAE National applicants only. Based in Al Ain, Abu Dhabi.

Company

hirify.global (ADCB) is a leading financial institution providing retail and micro-business banking services in the UAE.

What you will do

• Handle customer requests and resolve complaints to build long-term relationships and support revenue growth.
• Gather required financial information and documentation for Relationship Managers to analyze client health and market needs.
• Identify lending and cross-selling opportunities to improve bank profitability.
• Adhere to organizational policies and standard operating procedures to ensure consistent service quality.
• Complete credit applications and seek transaction approvals while meeting turnaround time (TAT) targets.

Requirements

• Must be a UAE National.
• Experience managing service requests for Corporate or Business Banking customers.
• Knowledge of KYC, risk management, and UAE Central Bank regulations.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, SharePoint).
• Strong communication and presentation skills with a results-oriented mindset.

Culture & Benefits

• Competitive salary and rewarding variable pay plans.
• Comprehensive benefits including medical, life, and personal accident insurance.
• Paid leave, leave airfare, and children's education assistance for eligible levels.
• Employee preferential rates on loans and finance facilities.
• Flexible and remote working options subject to eligibility.
• Continuous learning opportunities through structured instructor-led courses.