IT Technician (Gamedev)

TL;DR

IT Technician (Gamedev): Providing comprehensive technical support and maintaining IT infrastructure for developers and creatives with an accent on troubleshooting hardware, software, and network connectivity. Focus on optimizing the internal developer environment, managing IT assets, and ensuring seamless operational continuity for game production.

Location: Must be based in Vancouver, BC, Canada (in-office)

Salary: $74,700 - $102,700 CAD annually

Company

CD Projekt RED is a studio dedicated to creating revolutionary, story-driven RPGs that resonate with gamers worldwide.

What you will do

• Provide high-quality end-user support through various channels to resolve technical issues.
• Troubleshoot and resolve problems related to desktops, laptops, mobile devices, software, and peripherals.
• Manage IT equipment inventory and maintain updated stocks.
• Prioritize and resolve support tickets using ITSM tools like ServiceNow, Jira, or Zendesk.
• Develop technical documentation and knowledge base articles.
• Collaborate with other IT teams to implement and improve service delivery processes.

Requirements

• Minimum 2 years of experience in a similar IT support role.
• Basic knowledge of network device configuration and administration.
• Experience with ITSM and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced proficiency with Windows and macOS.
• In-depth understanding of PC hardware.
• Must be based in Vancouver, BC for full-time in-office work.

Culture & Benefits

• Comprehensive company-paid medical, dental, vision, and mental healthcare.
• Generous paid leave: 26 days of vacation, 10 sick days, and 12 holidays per year.
• RRSP with employer matching and a $100 monthly Lifestyle Spending Account.
• Family-friendly policies, including the RED Parents Network and menstrual leave.
• Dog-friendly office with a casual dress code and flexible working hours.
• Access to internal workshops, e-learning, and professional growth courses.