Solution Consultant (Legal Tech/CRM)

TL;DR

Solution Consultant (Legal Tech/CRM): Driving product adoption and engagement across hirify.global’s CRM platform for strategic enterprise law-firm accounts with an accent on CRM data architecture, integration design, and measurable business-development outcomes. Focus on building tailored CRM configurations, architecting integrations via REST APIs and ETL pipelines, and delivering KPI dashboards and retention insights that shape platform evolution.

Location: Hybrid role based in London (in office at least 3 days a week)

Company

hirify.global builds legal-tech software that helps law firms transform how they operate using AI and innovation.

What you will do

• Own account-level adoption plans with success metrics and phased rollouts to move firms from deployment to daily, firm-wide usage.
• Design CRM data-model configurations, permission structures, tagging taxonomies, and record hierarchies aligned to each firm’s business-development workflows.
• Architect and recommend integration patterns connecting hirify.global CRM with ERP/financial systems, marketing automation, document management, and data-enrichment providers using REST APIs, webhooks, and ETL pipelines.
• Define KPIs with customers and build dashboards/reports to quantify pipeline health, relationship strength, and business-development ROI.
• Run proactive account health checks using product telemetry, usage analytics, and data-quality audits to identify adoption gaps and churn risk.
• Create enablement assets (playbooks, reference architectures, migration checklists) and document feature requests with business context for Product and Engineering.

Requirements

• 3+ years of hands-on experience implementing, configuring, or supporting a CRM platform (e.g., Salesforce, Microsoft Dynamics, InterAction, or comparable legal-sector CRM).
• Strong understanding of the legal-industry business-development lifecycle (origination tracking, relationship mapping, pitch/proposal workflows, experience management).
• Demonstrated knowledge of CRM data architecture, including relational data models, entity-relationship design, data normalization, and data-quality management.
• Working knowledge of integration technologies: REST/SOAP APIs, OAuth, middleware/iPaaS tools (e.g., MuleSoft, Workato, Dell Boomi), and ETL processes.
• Experience with CRM analytics, reporting tools, or BI platforms (e.g., Power BI, Tableau, or native CRM dashboards).
• Exceptional communication skills to translate complex technical concepts for non-technical stakeholders up to C-suite.

Nice to have

• Experience with a legal-technology vendor, legal consultancy, or within a law-firm business-development, marketing, or IT team.
• Familiarity with legal contact-data and data-enrichment providers (e.g., Dun & Bradstreet, PitchBook, Manzama, ALM Intelligence).
• Experience with GenAI-assisted CRM features (e.g., prompt engineering, AI-generated relationship summaries, intelligent recommendations).
• CRM certifications and/or SQL proficiency; scripting experience (Python, JavaScript/Node.js, PowerShell).

Culture & Benefits

• Hybrid work in London with expectations to be in office at least 3 days a week.
• Collaborative team environment focused on integrity and support.
• Global collaboration across teams worldwide.
• Growth opportunities through meaningful stretch assignments and career development.
• AI-driven innovation at the intersection of legal technology and customer outcomes.