Customer Operations Representative (Logistics)

TL;DR

Customer Operations Representative (Logistics): Managing daily operational functions and providing high-quality customer service for freight shipments with an accent on workflow management, problem resolution, and data accuracy. Focus on overseeing account operations, scheduling freight appointments, and ensuring precise data entry in the proprietary TMS.

Location: Hybrid (4 days in office; 1 remote) in Monterrey, Mexico

Company

A leader in the 4PL market providing cutting-edge supply chain technology and logistics execution across North America and Mexico.

What you will do

• Manage operational workflow and provide exceptional customer service for designated accounts.
• Investigate and resolve unique customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Perform precise data entry and build orders within the proprietary TMS.
• Provide shipment status updates to shippers, receivers, and internal teams.
• Verify freight charges and resolve accounting discrepancies before final invoicing.

Requirements

• Bi-lingual proficiency in English and Spanish (verbal and written).
• Strong interpersonal and communication skills.
• Ability to multi-task and change focus quickly in a fast-paced environment.
• High attention to detail and strong critical thinking skills.
• Must be based in Monterrey, Mexico for hybrid work.

Nice to have

• Prior customer service experience.

Culture & Benefits

• Health and Life Insurance coverage.
• Mexican statutory benefits: Aguinaldo (Christmas bonus), Prima vacacional, and Saving Plan (Fondo de Ahorro).
• Grocery cards (Vales de Despensa) and a monthly cell phone allowance.
• Vacation time starting at 12 days, increasing per Mexican Law.
• Access to learning and development resources and internal mobility opportunities.