Head of Retail & Motor Claims (Insurance)

TL;DR

Head of Retail & Motor Claims (Insurance): Ownership of the retail ecosystem covering branches, call centers, and digital channels with an accent on strategy, revenue growth, and operational performance. Focus on leading multi-location teams, managing P&L, and optimizing customer journeys across all retail touchpoints.

Location: Office-based at hirify.global’s Head Office in Doha, Qatar

Company

Qatar Insurance Company (hirify.global) is the leading insurance provider in the GCC region, aiming to build a comprehensive digital ecosystem combining insurance and non-insurance services.

What you will do

• Own end-to-end retail operations across the Call Center, Retail Claims, Branch Network, and digital channels.
• Develop and execute the retail strategy, channel priorities, and annual business plan.
• Manage P&L, budgets, resource allocation, and channel performance.
• Lead and develop senior managers across Call Center, Claims, Branches, QA, and L&D.
• Partner with Product, Technology, and Commercial teams to optimize customer journeys and deliver retail initiatives.
• Ensure regulatory compliance, operational governance, and effective internal controls across the retail function.

Requirements

• 10+ years of experience in retail operations, customer experience, service delivery, or insurance distribution.
• 5+ years of proven leadership across multi-location teams of 100+ employees.
• Insurance industry experience is strongly preferred; GCC or MENA market experience is an advantage.
• Expertise in P&L management, budgeting, and business performance analysis.
• Bachelor’s degree in Business Administration, Finance, Insurance, or Marketing (MBA preferred).
• Fluency in English for written and verbal communication.

Culture & Benefits

• Long-term contract with a 6-month probation period.
• Direct access to senior leadership and founders.
• High degree of autonomy and strategic influence within the organization.
• Vacation and sick-days based on the Qatar Holiday Calendar.