Delivery Management Lead (IT Services)

TL;DR

Delivery Management Lead (IT Services): Leading delivery teams and ensuring high-quality IT service delivery within contractual frameworks with an accent on customer success and technical leadership. Focus on managing incidents, problems, and changes while integrating AIOps and automation to optimize system reliability.

Location: Lima, Peru (Hybrid)

Company

hirify.global is a leading provider of mission-critical technology systems and IT infrastructure services for global businesses.

What you will do

• Lead teams of experts to deliver high-quality and reliable IT services aligned with customer business needs.
• Provide technical and managerial support for field engineers, technicians, and subject matter experts.
• Manage and troubleshoot incidents, problems, changes, and escalations to ensure seamless service operations.
• Collaborate with Delivery Partners, Architects, and SREs to design and maintain future-proof systems.
• Foster strong customer relationships to propose and implement tailored technological solutions.

Requirements

• 5+ years of experience leading delivery teams and ensuring service quality.
• Proven expertise in incident, problem, and change management, including root cause analysis.
• Hands-on knowledge of AIOps and an innovation-oriented mindset regarding automation.
• Ability to partner effectively with SREs and Delivery Partners to drive positive outcomes.
• Strong communication skills for direct and constant interaction with customers.
• Must be based in Lima, Peru

Nice to have

• Bachelor's degree.
• PMP, ITIL, or Six Sigma certifications.

Culture & Benefits

• Hybrid-friendly work culture prioritizing employee well-being.
• Comprehensive "Be Well" programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning and certifications from Microsoft, Google, and Amazon.
• Collaborative environment with a focus on inclusion, empathy, and shared success.
• Personalized professional development goals and continuous feedback loops.