Infrastructure Operations Engineer (AI)

TL;DR

Infrastructure Operations Engineer (AI): Managing and maintaining high-performance data center infrastructure for a GPU cloud platform with an accent on service reliability, system availability, and rapid incident response. Focus on designing automation tools, performing root cause analysis, and ensuring optimal performance of power, cooling, and network systems.

Location: Must be based in Narvik, Norway

Company

Nscale is a GPU cloud provider engineered for AI, delivering high-performance infrastructure to support rapid innovation and sustainable AI development.

What you will do

• Manage infrastructure projects including hardware installations and system upgrades.
• Monitor and maintain critical data center systems such as power, cooling, and network connectivity.
• Handle escalated customer support issues while adhering to business SLA requirements.
• Design and implement automation scripts and tools to optimize operational processes.
• Conduct root cause analysis for major incidents and implement long-term technical fixes.
• Collaborate with cross-functional teams on capacity planning and infrastructure optimization.

Requirements

• 4+ years of experience in data center environments as an operator, technician, or engineer.
• Expertise in server administration, virtualization, and networking protocols.
• Familiarity with automation tools such as Ansible, PowerShell, or Python.
• Strong analytical and problem-solving skills with the ability to work in ambiguous environments.
• Flexibility to work shifts, respond to critical incidents out of hours, and participate in on-call rotations.
• Availability to travel to additional data centers for deployments and operational support.

Nice to have

• Exposure to large-scale data center environments.
• Hands-on server experience at a technology organization.
• Strong customer service ethic.

Culture & Benefits

• Opportunity to shape operating standards for a next-generation AI cloud platform.
• Work on complex infrastructure challenges with high levels of ownership and impact.
• Collaborative environment focused on innovation, transparency, and accountability.
• Supportive culture that encourages applications from diverse backgrounds.