Country Manager (Ride-hailing)

TL;DR

Country Manager (Ride-hailing): Leading national strategy and execution for the Malaysian market with an accent on marketplace dynamics and operational excellence. Focus on optimizing supply-demand balance, managing regulatory compliance, and driving market expansion.

Location: Hybrid; Must be based in Kuala Lumpur, Malaysia

Company

A global tech company on a mission to challenge injustice through fair ride-pricing and a diverse range of people-first services.

What you will do

• Develop and implement operational standards and best practices aligned with global strategy.
• Manage marketplace supply, monitoring demand balance and optimizing funnel metrics.
• Lead market expansion efforts, including city launches and ensuring regulatory compliance.
• Gather market insights to shape product localization and oversee new feature rollouts.
• Guide strategic partnerships and represent the company in public forums and PR strategies.
• Lead risk mitigation and collaborate with legal teams to align operations with local policy.

Requirements

• 5+ years of experience in operations, general management, or marketplace leadership roles.
• Proven experience in ride-hailing, e-commerce, or other platform-based businesses.
• Track record of leading cross-functional teams in high-growth environments.
• Fluent in Malay Bahasa and English.
• Must be based in Malaysia.

Culture & Benefits

• Access to mentoring, career consulting, and structured learning programs.
• Opportunity for international experience via the Global Talent Exchange Program.
• Co-financed language courses and internal speaking clubs.
• Engagement in company-wide challenges, sports activities, and social impact projects.
• Environment that encourages initiative, open communication, and professional growth.

Hiring process

• Series of interviews: Talent Acquisition, Hiring Manager, Team, and Final interviews.
• English proficiency test.
• Background check and compliance review.