Support Team Lead

TL;DR

Support Team Lead: Leading and growing a high-performing customer support team with an accent on performance management, mentorship, and KPI achievement. Focus on translating data insights into actionable service improvements and fostering a culture of excellence within a fast-paced environment.

Location: Must be based in Hungary (Hybrid role with office presence required).

Company

hirify.global is a technology company building a global delivery platform that connects customers with local restaurants and retailers in over 500 cities.

What you will do

• Recruit, mentor, and manage a customer-facing support team.
• Provide regular feedback and conduct performance reviews to ensure KPI achievement.
• Lead by example in customer interactions and set ambitious service targets.
• Run team engagement initiatives such as feedback sessions and workshops.
• Analyze data and translate insights into clear actions for improvement.
• Collaborate cross-functionally to ensure consistent tone and service across stakeholders.

Requirements

• Previous experience leading a customer-facing team.
• Strong communication skills in both Hungarian and English.
• Analytical mindset with the ability to turn data into actionable steps.
• Passion for mentoring and helping others grow.
• Ability to multitask and thrive in a fast-paced environment.
• Hands-on, proactive, and solutions-oriented attitude.

Culture & Benefits

• hirify.global Credits for delivery services.
• Employee Assistance Programme (EAP).
• Cafeteria benefits including SZÉP card.
• Breakfast, fruits, and snacks provided in the office.