Gaming Support Agent (Gaming)

TL;DR

Gaming Support Agent (Gaming): Handling customer support issues for assigned game studios with an accent on account, technical, and gameplay-related queries. Focus on resolving player issues, troubleshooting technical problems, and staying updated on client projects.

Location: Must be located in Bosnia and Herzegovina, Serbia, or Turkey

Company

A remote-first CX company representing some of the biggest names in gaming and tech since 1998.

What you will do

• Handle customer support issues for assigned game studios.
• Resolve account, technical, purchase, and gameplay-related queries.
• Work with a team of agents under the guidance of a Team Lead and Operations Manager.
• Complete assisted training modules to grow and improve support skills.
• Maintain up-to-date knowledge of client projects, releases, and branding.

Requirements

• English: Minimum C1 level required.
• Location: Must be based in Bosnia and Herzegovina, Serbia, or Turkey.
• In-depth gaming knowledge and passion for video games.
• Modern gaming PC/laptop (Windows 11 or macOS 13+, Intel i5 8th Gen or Ryzen 2nd Gen+, 8GB RAM).
• Hardware: 2 monitors and a smartphone for 2FA (Android 10+ or iOS 16+).
• Internet: Minimum 15Mb/s upload/download with latency <120ms internationally.

Nice to have

• Experience in a customer service environment.

Culture & Benefits

• 100% remote work flexibility.
• Opportunity to work with ambitious gaming, e-commerce, and tech clients.
• Casual, diverse, and inclusive international culture with people from 80+ countries.
• Access to comprehensive training and an online course library.
• Participation in employee-led communities and career development initiatives.