Senior IT End User Support Analyst (IT Support)

TL;DR

Senior IT End User Support Analyst (IT Support): Providing technical support for IT devices and software to ensure business continuity with an accent on diagnosing, repairing, and maintaining hardware and software. Focus on minimizing client downtime through first-time fixes, documenting incident resolutions, and coordinating new IT requirements across sites.

Location: Onsite in Zejtun, Malta

Company

hirify.global provides advanced authentication and security solutions for high-value documents.

What you will do

• Install, diagnose, repair, and maintain IT devices and software to meet business needs.
• Troubleshoot technical issues in person, via phone, messaging, or email to minimize client downtime.
• Document incidents and create Knowledgebase Articles to improve future resolution times.
• Gather information on new IT requirements at various sites and communicate them to Group IT teams.
• Maintain a comprehensive inventory of all hardware and software assets.
• Participate in the Service Desk call process and manage incidents via the ITSM Portal.

Requirements

• Must be based in or able to work onsite in Zejtun, Malta.
• Strong technical knowledge of PC hardware, components, and MS Operating Systems.
• Proficiency in MS Office applications and network technologies/standards.
• Solid understanding of the ITIL V4 framework.
• Excellent communication skills and a strong customer service orientation.
• Ability to read technical manuals and conduct independent research into PC issues.

Culture & Benefits

• Strong commitment to employee learning, development, and career growth.
• Competitive employment conditions with HR quality mark accreditation.
• Employee benefits including health and well-being support.
• Inclusive work environment committed to equality and diversity.
• Regular performance recognition and development review (PDR) process.